Information We Collect

When you interact with our educational programs, we gather different types of information. Some you give us directly. Some we collect as you use our services.

Personal Information You Provide

This includes things you actively share with us:

• Your name, email address, and phone number when you enquire about programs
• Billing details and payment information for course enrolment
• Educational background and career goals you share during registration
• Questions or feedback you send through contact forms
• Resume or portfolio materials if you submit them for program applications

Information Collected Automatically

Our systems track certain technical data to keep things running smoothly:

• IP address and approximate location (usually just city-level)
• Browser type, device information, and operating system
• Pages you visit on our site and how long you stay
• Referring websites and search terms that brought you here
• Course progress and completion data for enrolled students

How We Use Your Information

We're not in the business of collecting data for its own sake. Everything we gather serves a purpose related to delivering better education.

Sharing Your Information

We don't sell your data. Never have, never will. But we do share information with specific partners when necessary:

Service Providers

We work with third-party companies that help us run our programs. They might handle payment processing, host our learning platform, or provide customer support tools. These providers can only use your information to deliver services on our behalf—they can't use it for their own purposes.

Legal Requirements

Sometimes we're legally required to share information. This happens if we receive a valid court order, need to investigate fraud, or have to comply with other legal obligations. We'll always review these requests carefully and only share what's legally required.

Business Transfers

If thalveniqos is acquired by another company or merges with one, your information would transfer to the new entity. We'd notify you before this happens and explain any changes to how your data is handled.

Your Privacy Rights

Australian privacy law gives you control over your personal information. Here's what you can do:

Data Security

We take security seriously, but we're also realistic about it. No system is completely immune to breaches, so we focus on making it as difficult as possible for unauthorized access to occur.

Technical Safeguards

• SSL encryption for data transmission between your browser and our servers
• Encrypted storage for sensitive information like payment details
• Regular security audits and vulnerability assessments
• Firewalls and intrusion detection systems monitoring network traffic
• Access controls limiting who can view or modify personal data

Organizational Measures

Our staff receive training on data protection and privacy requirements. Only employees who need access to personal information for their work can view it. We maintain detailed logs of who accesses what data and when.

If we experience a data breach that could seriously harm you, we'll notify you within 72 hours and report it to the Office of the Australian Information Commissioner as required by law.

Data Retention

We keep your information only as long as we need it. That timeframe varies depending on why we collected it:

• Course materials and progress data: Kept while you're enrolled plus 3 years after completion
• Financial records: Maintained for 7 years to comply with Australian tax law
• Marketing preferences: Stored until you unsubscribe or request deletion
• Support enquiries: Retained for 2 years after resolution
• Account information: Deleted 12 months after account closure unless legal obligations require longer retention

When we delete data, we do it properly—not just hiding it but actually removing it from our systems. Backups might retain information for up to 90 additional days before automatic purging occurs.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. Some are essential for the site to work. Others help us understand how people use our services.

Essential Cookies

These keep the site functioning. They remember your login status, maintain your session, and store preferences. You can't disable these without breaking core functionality.

Analytics Cookies

We use analytics tools to see which pages get visited, where people get stuck, and what content resonates. This data is anonymized—we can't identify individual users from it.

Managing Cookies

Most browsers let you control cookies through their settings. You can block them entirely, though this might affect how the site works. Check your browser's help section for specific instructions.

International Data Transfers

We're based in Australia, and we keep most data here. But some of our service providers operate servers overseas—particularly in the United States and Europe.

When we transfer data internationally, we make sure the receiving country has adequate privacy protections or we put contractual safeguards in place. These might include standard contractual clauses approved by privacy regulators.

If you're concerned about where your data is stored, contact us and we'll provide specific details about which services involve international transfers.

Children's Privacy

Our programs are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If you're under 18 and interested in our programs, please have a parent or guardian contact us first.

If we discover we've accidentally collected information from a minor without proper consent, we'll delete it immediately.

Changes to This Policy

We update this policy occasionally—usually when we add new services or when privacy laws change. We'll post the updated version here and change the date at the top.

For significant changes that affect how we handle your data, we'll send you an email notification at least 30 days before the changes take effect. Continuing to use our services after changes go live means you accept the updated policy.

Complaints and Disputes

If you believe we've mishandled your personal information, please tell us. We want to fix problems, not defend mistakes.

Send complaints to contact@thalveniqos.com. We'll acknowledge receipt within 3 business days and provide a full response within 30 days. If you're not satisfied with how we resolve your complaint, you can contact the Office of the Australian Information Commissioner.